Privacy Policy

1. Introduction

IBC San Francisco ("we," "us," or "our") operates the website ibcsanfrancisco.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect personal information you provide to us through the Site, via email, or through our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Site or submit any personal information.

2. Information We Collect

2.1 Information You Provide

When you interact with us, we may collect personal information that you voluntarily provide, including:

• Name and business name when you submit a contact form or request a quote
• Email address for communication about our products and services
• Mailing or shipping address for order fulfillment and delivery
• Details about your IBC needs, including quantity, type, and intended use
• Any other information you choose to include in messages or inquiries

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our Site
• Device type and screen resolution

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing customer support
• Processing and fulfilling orders for IBC totes and related products
• Sending quotes, invoices, and transactional communications
• Improving our website, products, and services
• Analyzing Site usage to optimize user experience and performance
• Complying with legal obligations and protecting our rights
• Communicating updates about our services when you have opted in

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our Site.

5. Third-Party Services

We may use third-party service providers to assist with website analytics, email delivery, and business operations. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

Third-party services we may use include:

• Website analytics providers (e.g., Google Analytics) to track Site usage patterns
• Email service providers to send transactional and informational emails
• Hosting providers to maintain and serve our website
• Payment processors to handle secure financial transactions

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our Site
• Secure storage of personal information with access controls
• Regular security audits and vulnerability assessments
• Employee training on data privacy and protection practices

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Deletion: Request that we delete your personal data, subject to legal retention requirements
• Right to Restrict Processing: Request that we limit how we use your personal data
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format
• Right to Object: Object to the processing of your personal data for certain purposes
• Right to Opt-Out: Opt out of receiving marketing communications at any time

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to three years unless you request earlier deletion. Transaction records are maintained as required by applicable tax and business regulations.

9. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: